Privacy Policy

The SJWS Group is committed to respecting the privacy of individuals. This notice outlines how we collect and use your personal information, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us and we are committed to protecting and safeguarding your data privacy rights.

When this notice mentions “we”, “us” or “our”, it refers to the controller of your information under this policy, as follows: 

Together, the two entities in the table above and all associated group companies are referred to in this notice as the "SJWS Group". 

Please see the contact details at the end of this privacy notice if you would like to get in touch with the SJWS Group.

The aim of this notice is to help you understand how we collect, use and protect your information when, for example, you:

• visit www.stjohnswoodsquare.com or any of SJWS Group’s other websites on which this privacy notice is posted (each, a “Website” and, collectively, the “websites”)
• register for information or when you communicate with us in another way, such as by phone, mail or email or when you visit in person
• utilise our services or make customer enquiries
• apply for jobs at SJWS Group

We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.

Most of the information we collect about you is obtained directly from you when you enter it via a website or write to us. However, we may also collect information about you from public sources (such as online internet resources for the purposes of verifying purchasers) or that which we observe, for example via cookies when you visit one of our websites.

Below are some of the most common categories of personal information we may collect about you:

• Identity information (including name, date of birth, title, nationality, country of birth, languages spoken, postal addresses, telephone numbers and email addresses (for contacting or responding to you))
• Employment-related information (your age, gender, employment history, work experience, aspirations, leisure interests (when applying for a job))
• Financial information (including payment and bank details (required to fulfil contractual obligations))
• Sensitive personal information (relating to health, race or ethnicity (for equal opportunities monitoring or on-site support))
• Audio-visual information (audio, video, live stream footage, videography or other images (with consent) (for business, advertising or promotional purposes))
• Operational data (created in the course of business activities, including CCTV footage, cookie data, telephone recordings, visitor logs, and incident logs)
• Transaction information (property preferences and interests, buying situation, identification documents such as passport and/or driving licence and utility bills)
• Technical data (includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website)

• Any other personal information you choose to give us when contacting SJWS Group

We may be required by law to collect certain information or need it to perform a contract. We may also rely on legitimate interests (where your rights do not override these). Where we are required to collect personal data by law, or under the terms of the contract between us, and you do not provide us with that data when requested, we may not be able to perform the contract.

We may collect and use your information to:

• Respond to and manage your enquiries
• Supply goods and/or services you have requested
• Process job applications
• Ensure you see relevant content on our website(s) via cookies
• Report and manage budgeting and forecasting information
• Provide information required by regulatory bodies or law enforcement
• Investigate complaints or claims
• Prevent or detect crime
• Monitor safety and security
• Facilitate on-site access
• Obtain your views on services, developments, or planning proposals
• Notify you of events of interest
• Process aggregated data for research or statistical purposes
• Sharing data with our technology and service providers
• Use audio/video/images for advertising or promotional purposes (with consent)
• Send marketing communications (with consent)

We do not carry out automated decision making or any type of automated profiling.

We will only process your personal data for the purposes set out above, to the extent necessary:

• in order to perform a contract with you;
• to comply with any legal or regulatory obligations. This includes using your personal data for: compliance with audits and other government inspections; answering to public authorities (for example, HMRC or the Information Commissioner’s Office (the UK data protection regulator)); or bringing and defending legal claims;
• for our legitimate interest in managing the business, including for legal, administrative, and commercial purposes and for the prevention and detection of crimes. For example, our legitimate business interests may include, but are not limited to, the following:
• To manage our relationship with you
• To keep our records updated 
• To study how customers use our products and services to develop them and grow our business
• To inform and implement our marketing strategy (including sending you marketing materials where legally permitted)
• If you purchase a property in the Development, to manage and communicate with you in relation to your ongoing occupancy and ownership
• For the running of our business 
• To analyse suspected or actual security threats and incidents and coordinate an incident response
• To manage budget and financial forecasting
• with your consent, if required. If we do require your consent for processing your personal data, we will explain what we are asking consent for and you may carefully consider if you would like to consent. It is not a condition of your contract with us that you agree to any request for consent from us and you may refuse to give your consent; and
• vital interests. As necessary to protect the vital interests of our personnel or of another natural person, such as in case of an emergency where the health or security of personnel is in danger, or to prevent or mitigate imminent physical harm to an individual.

Your information may be processed by employees of SJWS Group and shared with:

• Contractors/consultants working for or on behalf of SJWS Group
• Third-party suppliers/service providers supporting our systems and operations
• Tax, audit or other authorities as required by law
• Law enforcement or regulatory bodies with legal authority to access information

SJWS Group takes all reasonable and appropriate steps to keep your personal information secure through technical and organisational measures.

Where we use suppliers/service providers, our contracts ensure your data is handled securely.

If data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place in accordance with data protection legislation including (as applicable).

The EEA currently comprises the EU Member States plus Norway, Iceland and Liechtenstein.

Information is retained only as long as necessary. Legal requirements (e.g., financial reporting) may require retention for up to 7 years or longer. 

• Business continuity may require some data to be stored longer than the standard period

This notice may change from time to time. The effective date is at the end of the notice.

To exercise your rights, please send your request in writing. Verification of identity may be required.

Your rights include:

• Access to information we hold about you
• Correction or updating of inaccurate data
• Erasure of your data (where legally permissible)
• Objection to processing
• Data portability
• Restriction of processing
• Withdrawal of consent (where processing is based on consent)

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you. 

Where we rely on consent, you may withdraw it at any time in writing. We will stop processing data collected on the basis of consent unless another legal obligation applies.

Withdrawing your consent will not affect the lawfulness of processing carried out before withdrawal.

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